Quality, service and low prices: pick two.
(I saw that sign once in a print shop, but I think it’s infinitely applicable to all businesses.) A couple of months ago, my Internet service provider, Covad, got bought out by a bigger company. As...
View ArticleFinding Somone Who Fulfills Your Needs (Part 1)
When I first started thinking about contracting out the sewing of my Sweet Meats, I had it all planned out in my head. I would rent a large truck for the day, pick up my cargo at the Oakland docks, and...
View ArticleFinding Someone Who Fulfills Your Needs (Part 2)
Choosing a fulfillment house was no small feat. First I asked my uncle, who’s been in the wholesale business a long time. He suggested GFS in Dallas, TX, which he uses because they have reasonable...
View ArticleBiz Mister: Seth Godin
I just found Seth Godin’s blog today, though he’s been writing it for years (2,500+ posts!) and he’s a best-selling author. He’s most often billed as a marketing expert, but this guy is really freakin’...
View ArticlePolicies of Truth
Two customers recently complained about orders that arrived late to their destinations. One was ordered through Etsy during the holidays. It was an order for a single button, which was shipped using...
View ArticleAsk Biz Miss: Self-Shipping Questions
Is it worth all the trouble to give my customers multiple shipping options? Well, that all depends on what you mean by “options.” I wouldn’t necessarily recommend offering multiple carriers but it’s...
View ArticleInteraction With an Automaton
Today at the UPS Store Me: Hi. I’d like to ship another of one of these boxes I sent last week. Clerk: Oh yes, I remember you (types in my phone number). Same address? Me: Yes, please. Clerk:...
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