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Quality, service and low prices: pick two.

(I saw that sign once in a print shop, but I think it’s infinitely applicable to all businesses.) A couple of months ago, my Internet service provider, Covad, got bought out by a bigger company.  As...

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Finding Somone Who Fulfills Your Needs (Part 1)

When I first started thinking about contracting out the sewing of my Sweet Meats, I had it all planned out in my head. I would rent a large truck for the day, pick up my cargo at the Oakland docks, and...

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Finding Someone Who Fulfills Your Needs (Part 2)

Choosing a fulfillment house was no small feat. First I asked my uncle, who’s been in the wholesale business a long time. He suggested GFS in Dallas, TX, which he uses because they have reasonable...

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Biz Mister: Seth Godin

I just found Seth Godin’s blog today, though he’s been writing it for years (2,500+ posts!) and he’s a best-selling author. He’s most often billed as a marketing expert, but this guy is really freakin’...

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Policies of Truth

Two customers recently complained about orders that arrived late to their destinations.  One was ordered through Etsy during the holidays.  It was an order for a single button, which was shipped using...

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Ask Biz Miss: Self-Shipping Questions

Is it worth all the trouble to give my customers multiple shipping options? Well, that all depends on what you mean by “options.”  I wouldn’t necessarily recommend offering multiple carriers but it’s...

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Interaction With an Automaton

Today at the UPS Store Me:  Hi.  I’d like to ship another of one of these boxes I sent last week. Clerk:  Oh yes, I remember you (types in my phone number).  Same address? Me:  Yes, please. Clerk:...

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